Terms and Conditions

RESPONSIBILITY

At no time during the period of any bookings may parents or guardians leave children or teenagers at any property on their own either during the day or overnight. The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated. All members of the party must be aware of and accept the booking terms and conditions. Any breach will result in immediate termination of the booking without refund.

NUMBERS

The web site detail clearly states the maximum number of occupants permitted and exceeding this number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and used as additional sleeping space. No tents should be erected at any of our properties for any purpose.

PETS

The web site detail clearly indicates those properties where pets are permitted. Owners will accept pets at these properties on condition that 1) No animal is left unattended at the property at any time, 2) Animals are kept under strict control within the curtilage of the property and are not allowed to climb on the furniture and 3) Any mess is cleared from the garden on your departure. Where a property states “no pets” this does not deem it “pet free” as the owners may, themselves have pets. A charge of at least £25.00 per pet, per booking, per week will be made for pets. Check individual property for exact pet fee. 

CLEANING

Tenants are required to leave the property they have rented in a clean and tidy condition. Every property is inspected by the owner’s caretaker between bookings to ensure that this has been done. If a property is not left clean and tidy, any additional cleaning costs will be charged to the outgoing tenants.

LINEN

Sheets, pillowcases, duvet covers  provided at ALL of our properties - see individual property details regarding towel supplies.

ARRIVAL / DEPARTURE TIMES

Properties are available from 3.00pm strictly on the scheduled changeover day. Departure time is 10am prompt. For Properties with parking provision - guests to remove their vehicles from the parking also by 10am prompt.

NURSERY HIRE

You will note some owners provide cots and highchairs - see individual property details regarding this requirement.

TERMINATION

We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.

GENERAL

Looe & Polperro Holidays “the agent”, act only as Agents for the owners of the property “the owners”.

DEPOSITS

Bookings will only be accepted upon receipt of a completed booking form plus a deposit payment of 25% off the total cost of the holiday plus £25.00 Administration Fee which is not refundable. Upon receipt the Agents will issue a confirmation of booking letter.  Bookings will be held for a period of 1 day only pending a member of staff contacting the guest and obtaining a deposit or full payment. The 24 hour period is given to allow the staff time to obtain the payment and not for guests to provisionally book whilst confirming dates.  After this time bookings will automatically be cancelled without referring to the customer. The administration fee will be £25.00 for all bookings. Payments are taken by credit or debit cards only. There is no charge currently for debit card payments, as we (the agent cover these), credit cards are subject to a fee  of 1.6%.

FINAL PAYMENT

Once the booking form is received and accepted by the agents, the applicants are liable for the payment of the balance of the rental cost, plus any additional charges just short of six weeks before the arrival date. The balance due by date will be outlined on the original Booking confirmation letter, and this date will be slightly before the strict 6 week due by date - this is to ensure the balance payment has been honoured by the 6 week period. The balance must be paid by the date outlined in the confirmation letter and not by the normal 6 week from arrival date.
Non payment by the due date will be treated as cancellation and the Agents may re-let the property without reference to the applicants, who remain liable for payment of the full amount: although credit will be given for any rents received as a result of re-letting, less the agents expenses. We do not send reminders - the balance due date is indicated on the booking confirmation letter. Balances are to be paid by debit card (we the agent cover the fees on these) and credit cards - subject to a fee of 1.6% .

METHOD OF PAYMENT

Payment may be made by credit/debit card or cash. We do not accept cheques, however if any charge raised against us by our Bank for handling dishonoured cheques, these will be passed on to the applicant. Please note, if cash is sent through the post it is posted at the customer's own risk. In addition, payments from abroad may by arrangement with the office be paid by bank internal transfer provided the payment also includes any bank charges.

CUSTOMER'S OBLIGATIONS

The customer agrees:

1. To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where these services are not included in the rental.
2. To pay for any losses or damages to the property and contents however caused, reasonable wear and tear excluded. Breakages should be reported as soon as possible.
3. To permit the owners and Agents reasonable access to the property.
4. Not to cause any annoyance or become a nuisance to occupants of adjoining premises.

NON AVAILABILITY OF PROPERTY

If, for any reason beyond the owners/agents control, the property is not available on the date booked, or the property is unsuitable for letting either prior to your arrival or during your stay, we will offer you alternative accommodation of at least equal standard (if possible).  Should this not be possible, or meet with your approval, all  monies will be returned in full and we shall not be under any other liability. Also, from time to time, our website availability may have suffered technical problems or may not have been updated immediately, although for the most part, it will be very accurate. If you have to purchase rail/boat/aeroplane tickets to get to the U.K, please always phone/enquire first before assuming the availability is correct.

SPECIFICS/APPLIANCES

The agents do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking.

In the unlikely event that an appliance breaks down, please report this to the agent/owner/caretaker immediately, so that we can get the matter  rectified as soon as possible.  Should we be unable to sort the matter immediately (i.e. a part needs to be ordered), the tenants shall have no claim against the owner/agent/caretaker.

LOST PROPERTY

Please ensure that you check your property thoroughly before departure for any items that you may have left behind.  There is a £10 (minimum)handling fee plus postage for the return of left belongings.

LIABILITY

The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out or in anyway connected with the letting.

COMPLAINTS

All complaints must be notified to the agents/owner/caretaker immediately so that any issues can be dealt with fairly and justly and remedial action taken at the property at the time of complaint. In no circumstances will any complaints be accepted once the guests have left the property denying the agents the chance to rectify or remedy the grievance whilst the guests have been in situ. In no circumstances will any complaints regarding cleanliness of the property be accepted after 10.00am on the Sunday following the start of a Saturday changeover holiday letting, or in the case of a holiday being started "outside" of our normal Saturday changeover, after 24 hours of occupancy. If the complaint is more complicated you should telephone our office and if after this you feel the problem has not been resolved to your satisfaction, then you should put your complaint in writing to us within 7 days of returning from your holiday. Send your letter recorded delivery. This procedure has been designed to investigate complaints very quickly, otherwise, we cannot subsequently consider complaints nor enter into correspondence about them.

BREACH OF CONTRACT

If there should be a breach of contract of any of these conditions, the owner or the Agent reserve the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the owners.

AUTHORITY TO SIGN

The person who signs the booking form certifies that he or she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted or added at a later date. The signatory must be a member of the party intending to occupy the property and be over the age of 18 years.

PREVIOUS WEB SITES

This web site and these booking conditions cancel all previous issues.

ADMINISTRATION CHARGE

Amendments or alterations to the holiday booking at your request, or re-issue of the confirmation letter due to loss of the original will be subject to a £25.00 administration fee.

CLEANING/BREAKAGES DEPOSIT

A cleaning/breakages deposit may  be applicable to the property booked and will be banked and held on file pending departure of our guests. Within a few days of departure guests will need to call us with the card details used to pay for the rental in order for us to make a refund to them on the same card.  THIS IS SUBJECT TO THE PROPERTY BEING FOUND IN THE CONDITION TO WHICH THE GUESTS FOUND IT IN.

CANCELLATION

It is the customer's responsibility to take out relevant holiday insurance to cover against any events arising causing cancellation of their holiday. Under no circumstances will refunds be given unless the property can be re-let. The client remains responsible for the entire cost for the period of the holiday, plus the cost of any additional advertising which may be necessary.

WEB SITE INFORMATION

The information contained on our web site is believed to be accurate at the time of insertion. Whilst the company takes all responsible steps to ensure the accuracy of text and photographs, it cannot accept liability for any inaccuracies or the results thereof. Guests must accept any minor differences/changes regarding text and photographs and the actual property may arise. All distances are approximate, and facilities/furniture may be altered or removed for reasons unbeknown to the company, and therefore responsibility will not be accepted and no compensation can be given. The agent also reserves the right to alter rental tariffs/charges on the web site due to errors or omissions. We also point out that the web site cannot outline everything regarding a property, therefore if there are any important issues that you wish to consider when booking a property, that these issues be pointed out verbally during your initial booking over the phone and confirmed in writing when sending your completed Booking Form and payment. Such issues of importance to the guest may be for example: accessibility issues relating to a guest with limited mobility, parking, location, etc. Please also note that not every stairwell has handrails, sometimes they are not fixed as the walls behind the handrail if made from gyproc for example are not always completely safe to have such a structure fixed to it. Therefore, if hand rails are important to you, please speak with the office prior to booking for such clarification.

PLEASE ALSO SEE "USEFUL INFORMATION" WHICH ALSO FORMS PART OF THE TERMS AND CONDITIONS.

National Marine Aquarium	Activities - surfing	East Looe's long sandy beach