RESPONSIBILITY
At no time during the period of any bookings may parents or guardians leave children or teenagers at any property on their own either during the day or overnight. The signatory of a booking request does so on behalf of all persons who will occupy the property during the period stated. All members of the party must be aware of and accept the booking terms and conditions. Any breach will result in immediate termination of the booking without refund.
NUMBERS
The brochure detail clearly states the maximum number of occupants permitted and exceeding this number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and used as additional sleeping space. No tents should be erected at any of our properties for any purpose.
PETS
The brochure detail clearly indicates those properties where pets are permitted. Owners will accept pets at these properties on condition that 1) No animal is left unattended at the property at any time, 2) Animals are kept under strict control within the curtilage of the property and are not allowed to climb on the furniture and 3) Any mess is cleared from the garden on your departure. Where a property states “no pets” this does not deem it “pet free” as the owners may, themselves have pets. A charge of £15 per pet, per booking, per week will be made for pets.
CLEANING
Tenants are required to leave the property they have rented in a completely clean and tidy condition ready for the next occupier. Every property is inspected by the owner’s caretaker between bookings to ensure that this has been done. If a property is not left clean and tidy, any additional cleaning costs will be charged to the outgoing tenants.
LINEN
Sheets, pillowcases, duvets covers and towels provided at most of our properties
- see individual property details for linen provision.
ARRIVAL / DEPARTURE TIMES
Properties are available from 3.00pm on the scheduled changeover day. Departure time is 10am prompt.
NURSERY HIRE
You will note some owners provide cots and highchairs - see individual property
details regarding this requirement.
TERMINATION
We reserve the right to refuse or terminate (without refund) any booking where we consider there to be a breach of contract of our terms and conditions.
GENERAL
Looe & Polperro Holidays “the agent”, act only as Agents for the owners of the property “the owners”.
DEPOSITS
Bookings will only be accepted upon receipt of a completed booking form plus a deposit payment of 25% off the total cost of the holiday which is not refundable. Upon receipt the Agents will issue a confirmation of booking letter.
FINAL PAYMENT
Once the booking form is received and accepted by the agents, the applicants are liable for the payment of the balance of the rental cost, plus any additional charges six weeks before the arrival date.
Non payment by the due date will be treated as cancellation and the Agents may re-let the property without reference to the applicants, who remain liable for payment of the full amount: although credit will be given for any rents received as a result of re-letting, less the agents expenses. We do not send reminders - the balance due date is indicated on the booking confirmation letter.
METHOD OF PAYMENT
Payment may be made by cheque or postal order or cash. Cheques or postal orders should be made payable to Looe & Polperro Holidays. In no circumstances are post dated cheques acceptable. Any charge raised against us by our Bank for handling dishonoured cheques will be passed on to the applicant. Please note, if cash is sent through the post it is posted at the customer's own risk.
CUSTOMER'S OBLIGATIONS
The customer agrees:
a) To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where these services are not included in the rental.
b) To pay for any losses or damages to the property and contents however caused, reasonable wear and tear excluded. Breakages should be reported as soon as possible.
c) To permit the owners and Agents reasonable access to the property.
d) Not to cause any annoyance or become a nuisance to occupants of adjoining premises.
NON AVAILABILITY OF PROPERTY
If, for any reason beyond the owners control, the property is not available on the date booked, or the property is unsuitable for holiday letting, all rent and charges paid in advance by the applicants will be refunded in full but the applicant shall have no further claim against the owners or the Agent.
LIABILITY
The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out or in anyway connected with the letting.
COMPLAINTS
All complaints must be referred to the owner / caretaker during the tenancy to allow remedial action to be taken. Should no satisfaction be received from the owner / caretaker, tenants are asked to inform the Agent immediately upon arrival. In no circumstances can compensation be made for complaints raised only after the tenancy has ended should the tenant fail to advise the owner / caretaker or Agent during his / her tenancy.
BREACH OF CONTRACT
If there should be a breach of contract of any of these conditions, the owner or the Agent reserve the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the owners.
AUTHORITY TO SIGN
The person who signs the booking form certifies that he or she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted or added at a later date. The signatory must be a member of the party intending to occupy the property and be over the age of 18 years.
PREVIOUS BROCHURES
This brochure and these booking conditions cancel all previous issues.
ADMINISTRATION CHARGE
Amendments or alterations to the holiday booking at your request, or re-issue of the confirmation letter due to loss of the original will be subject to a £15.00 administration fee.
CLEANING/BREAKAGES DEPOSIT
A cleaning/breakages deposit applicable to the property booked is applicable and will be banked and held on file pending departure of our guests. Within a few days of departure this deposit will be returned SUBJECT TO THE PROPERTY BEING FOUND IN THE CONDITION TO WHICH THE GUESTS FOUND IT IN.
CANCELLATION
It is the customer's responsibility to take out relevant holiday insurance to cover against any events arising causing cancellation of their holiday. Under no circumstances will refunds be given unless the property can be re-let. The client remains responsible for the entire cost for the period of the holiday, plus the cost of any additional advertising which may be necessary.
